Privacy Policy

1. Data Controller Information

unispha Ltd is the data controller responsible for your personal data. Our contact details are:

• Company: unispha Ltd
• Address: 86 Talbot Street, Dublin D54 6772, Ireland
• Registration Number: CRO459347
• Email: privacy@unispha.world
• Phone: +353 1 793 3003

2. Data We Collect

We collect and process the following types of personal data to provide our AR & VR education services effectively:

Information You Provide Directly

• Contact information (name, email address, phone number)
• Professional information (institution, job title, department)
• Communication preferences and enquiry details
• Account credentials and profile information
• Feedback, survey responses, and support requests

Information Collected Automatically

• Website usage data and analytics information
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Log files and technical performance data

3. How We Use Your Information

We process your personal data for the following purposes, based on legitimate legal grounds under GDPR:

Service Provision (Contract Performance)

• Delivering AR & VR education solutions and support services
• Processing enquiries and providing customer support
• Managing user accounts and access to our platforms
• Facilitating training programmes and educational consultancy

Legitimate Business Interests

• Improving our services and developing new educational solutions
• Analysing website performance and user experience
• Conducting market research and business development
• Protecting against fraud and ensuring system security

Legal Compliance

• Meeting regulatory requirements and legal obligations
• Maintaining records for tax and accounting purposes
• Responding to legal requests and protecting our rights

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please see our Cookie Policy.

5. Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

Service Providers

• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Analytics and performance monitoring services
• Payment processing and financial services

Legal Requirements

We may disclose your information when required by law, to protect our rights, or to comply with legal proceedings.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Customer data: For the duration of our business relationship plus 7 years for legal compliance
• Website analytics: Up to 26 months as per Google Analytics retention settings
• Marketing data: Until you withdraw consent or request deletion
• Support records: 3 years after case closure for service improvement

After the retention period expires, we securely delete or anonymise your personal data in accordance with our data protection procedures.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete information
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Limit how we use your data in specific situations
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Opt out of certain types of data processing
• Right to withdraw consent: Revoke previously given consent at any time

To exercise any of these rights, please contact us at privacy@unispha.world or +353 1 793 3003. We will respond to your request within one month.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure data centres with physical and digital safeguards
• Regular backups and disaster recovery procedures

9. International Data Transfers

As a company based in Ireland, we primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules or certification schemes

10. Children's Privacy

Our services are designed for educational institutions and are not intended for direct use by children under 16. When our solutions are used in educational settings, we work with schools and universities to ensure appropriate consent mechanisms and data protection measures are in place for student data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice through email or our services.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with data protection laws.